Frequently Asked Questions

General Questions

  1. What is MTI Wireless known for?
    • MTI Wireless is more than just a provider; we are your partner in Wireless Condition-Based Monitoring solutions. Our technology takes readings as frequently as every 5 minutes, offering a comprehensive approach to equipment monitoring. We collaborate closely with our customers, assisting in monitoring their equipment and guiding them toward effective solutions for any issues detected. Our support staff are experts in the field and are available 24/7 to help optimize your equipment’s performance. Additionally, we offer a full-service Motor Repair shop that operates around the clock to meet all your rotating equipment needs. For more details, visit Motor Technology Inc.
  2. Who can benefit from MTI Wireless services?
    • MTI Wireless services are essential for any business that relies on vital equipment for its operations, regardless of the industry. Whether it’s Manufacturing, Energy, Healthcare, or Transportation, our solutions are designed to protect you from unscheduled downtime by monitoring a wide range of equipment. Our goal is to improve reliability, reduce maintenance costs, and enhance operational efficiency across the board.
  3. How do I get started with MTI Wireless?
    • To initiate your journey with MTI Wireless, we recommend starting with a free demo. This serves as a Proof of Concept to showcase the system’s capabilities and benefits. Following the demo, we offer a free site survey to assess your specific needs and tailor a monitoring solution that aligns with your business objectives. Our user-friendly, cloud-based platform provides trending dashboards and alarm notifications for effortless analysis. We also offer the option to integrate with your existing SCADA system for added flexibility.

Technical Questions

  1. How does MTI Wireless integrate with existing IT infrastructure?
    • MTI Wireless offers versatile integration options to suit your needs. We can work independently of your existing IT department, allowing you to monitor your equipment from anywhere, at any time. For those who prefer a more integrated approach, we can seamlessly bring the monitoring data into your existing SCADA system. Some customers opt for this solution while also pushing their data to our cloud-based platform for additional support from our team. Importantly, our systems can operate within the same space as existing 802.11 (Wi-Fi) networks without causing interference, meeting all FCC certification requirements and minimizing bandwidth consumption and transmission time. Building the infrastructure to incorporate the data into your own systems can be a complex and time-consuming task, but our cloud solution provides immediate insights into your critical assets, giving you peace of mind as you develop the framework for full integration. For more details, visit our Monitoring Services Page.
  2. What security measures does MTI Wireless have in place?
    • MTI Wireless takes data security seriously and employs multiple layers of protection to ensure the integrity and confidentiality of your data. Our hardware uses Frequency Hopping Spread Spectrum (FHSS), changing transmission frequency every 20ms to increase the likelihood of data getting through. We operate on a Master-Slave Network, where the Master Radio establishes timing and controls all communications, ensuring that Slave Radios cannot initiate unauthorized communications. Additional security features include Network Isolation, Proprietary Protocol, and the inability to route malicious TCP/IP packets.
    • To access the equipment for making changes, connections are made locally through a USB port or via a point-to-point cellular router that is only accessible when operating behind a secure Barracuda firewall at MTI Wireless headquarters. We take every step to ensure that your data remains yours and yours alone.
  3. What types of equipment can MTI Wireless monitor?
    • MTI Wireless offers versatile vibration monitoring solutions that can adapt to a wide range of rotating equipment operating at 400 RPM and above, including chillers, pumps, motors, fans, and compressors. We also offer temperature and humidity monitoring, tank level monitoring, as well as current monitoring. Additionally, we utilize Banner’s Snap Signal technology to integrate existing legacy sensors into our monitoring system, allowing you to access real-time data on your equipment from anywhere, at any time. For more details, you can visit our Snap Signal page.
  4. How easy is it to set up MTI Wireless monitoring systems?
    • While setting up a monitoring system may not be inherently simple, MTI Wireless takes extensive measures to ensure a smooth and efficient implementation. After conducting a site survey and obtaining an equipment list, we assemble and program all the necessary hardware in our own shop. This allows us to rigorously test each component. We also set up the wireless monitoring website, building dashboards and data graphs so that you can access your information within minutes of installing the equipment at your facility. When it comes to installation, our meticulous preparation allows us to quickly and efficiently install the sensors, minimizing downtime and ensuring they are placed in the optimal locations for accurate data collection. This pre-installation work enables us to maintain and upgrade your system with minimal disturbance, providing you peace of mind.
  5. What kind of support does MTI Wireless offer?
    • MTI Wireless specializes in assisting you with monitoring your equipment. We have several vibration-certified analysts on staff who collaborate with your support team to diagnose issues and find the right solutions to keep your equipment running optimally. This is in addition to our 24/7 customer support, backed by our parent company Motor Technology Inc., which has over 40 years of experience in electro-mechanical repair needs. Whether it’s remote troubleshooting or on-site visits, we provide a full spectrum of support services to ensure your systems are running at their best.

Why Choose MTI Wireless

  • Why choose MTI Wireless over competitors?
    • MTI Wireless offers a comprehensive and versatile monitoring solution backed by a team of vibration-certified analysts. Unlike competitors who may require costly subscriptions or equipment leasing with escalating costs, MTI Wireless operates on a straightforward purchase model where you own the equipment and have full control over your data. We bill monthly for monitoring service, providing flexibility without long-term commitments and the feeling of being trapped by recurring high costs.
    • Advantages of 900MHz Frequency Range: MTI Wireless utilizes the robust 900MHz frequency range for data transmission, providing distinct advantages over Bluetooth. The 900MHz range offers significantly greater coverage and penetration capabilities, making it ideal for industrial environments with obstacles and interference. It ensures reliable data transmission over longer distances, reducing the need for additional repeaters. This choice of frequency range enhances the overall performance and reliability of our monitoring systems.
    • Partnership with Banner Wireless: MTI Wireless has a strategic partnership with Banner Wireless, a renowned hardware manufacturer. As Banner Wireless’s preferred integrator for wireless solutions, especially in vibration monitoring, we leverage our expertise to develop custom solutions for each customer. This partnership allows us to combine our knowledge in predictive maintenance and electromechanical repair with exceptional hardware.
    • Comprehensive Data Analysis and Support: What truly sets MTI Wireless apart is our commitment to solving issues, not just identifying them. While competitors may provide reports, we go a step further. We analyze the data and initiate investigations with your support staff. We offer best practices and work collaboratively until we have a resolution or a deep understanding of the problem. Additionally, we can assist you in making repairs on your equipment, providing valuable support when maintenance departments are stretched thin or lack the equipment or training for repairs. We also offer staff training in best practices, empowering you to diagnose and support your equipment effectively.